Frequently Asked Questions
Everything you need to know about shopping with Wilfred Smith.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
Wilfred Smith accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How do I contact customer support?
Our dedicated support team is available Monday through Friday, 9:00 AM to 5:00 PM EST. You can reach us via the contact form on our website or by emailing [email protected].